FAQs

To help you save time, we have listed below our most common questionsIf you have any further questions then please don't hesitate to

contact us.  

WHAT IS FLOCKING LEGLESS'S REFUND AND RETURNS POLICY?
You can get a full refund or exchange an item, for any reason, within 30 days of the original purchase (time limit exceptions may be made for orders outside of the UK at our discretion). Flocking Legless products must be returned to us as new, with all original packaging and in a saleable condition.

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once dispatched.

If the item is personalised then unfortunately we do not accept returns, unless the item is faulty or incorrect. If you have ordered the wrong size and would like to exchange a personalised item there will be a £5 surcharge per item to exchange. This covers the cost of a new personalised garment and the postage.

For more information on returns please click here.

WHAT DO I DO IF I RECEIVE A FAULTY OR DAMAGED ITEM?

In the unlikely event that the item is sub standard or we have sent you the wrong product please email flockingleglessuk@gmail.com with your order number, name and address, details of the product, reason for return and if you require a refund or a replacement. We will then send you instructions.

For refunds please allow 14 - 21 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. 

We'll pay the shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.

HOW CAN I CONTACT FLOCKING LEGLESS?

To track, get an update on the status or edit an order please email flockingleglessuk@gmail.com.

You can also call customer services on +44 (0) 1606 786832 | 9am - 5pm | Monday - Friday (GMT).

 

WHAT PAYMENTS DO FLOCKING LEGLESS ACCEPT?

We can only supply goods that are ordered through the flockinglegless.co.uk website or by telephone. All payments including all shipping, handling and packing fees must be made by either credit or debit card or PayPal. Flocking Legless cannot accept any other form of payment such as cheques, postal orders or cash.

ARE THERE OTHER WAYS TO ORDER BESIDES ORDERING ONLINE?

You can email us at flockingleglessuk@gmail.com with instructions on what you'd like to order, your address and delivery details and we'll email you back with further instructions. Please DO NOT send any card details to us as we'll take them over the phone once we have created an order for you.

IS IT SAFE TO USE MY CREDIT/DEBIT CARD ONLINE AT FLOCKINGLEGLESS.CO.UK?

To help ensure that your shopping experience is safe, simple and secure, flockinglegless.co.uk uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including your name, address and credit card details.
This encryption ensures that nobody can read the information being sent between your computer and our website.

SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server and it also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.

SSL technology makes online purchasing secure, however if you are not happy to place your order online you can call us on +44 (0) 1606 786832 Monday-Friday between 9:00am and 5:00pm (GMT).

IS MY PERSONAL INFORMATION KEPT PRIVATE?

All of your credit card details are strictly private and confidential. We acknowledge that we're bound by the Data Protection Act 1998 and that we won't disclose these details to any third party. As a matter of good practice, we don't share any personal information with anyone and we do not sell it to others. Your email address and contact number can be provided to our carriers for delivery purposes.

 

HOW MUCH DO YOU CHARGE FOR DELIVERY?

All UK delivery is free when you spend over £25.  All options are displayed at the checkout or you can see all of our delivery charges here.

 

Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page before any payment is taken.

HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?

We'll send you a confirmation email acknowledging receipt of your order. If you do not receive this, please contact us.

You will receive an email once your order has been dispatched and delivery times apply from this point. 

HOW QUICKLY WILL I GET MY ORDER?

We ship our orders within 1-2 business days after the purchase. Some of our products are made to order and may take a little longer to be dispatched. Please contact us if you need your order in a shorter time frame and we will endeavour to help. 

You will receive an email once your order has been dispatched and delivery times apply from this point. 

UK Standard Delivery usually takes 1-2 business days

European and international orders are shipped via various carriers and can take between 5-10 business days.

There may be circumstances beyond Flocking Legless control which may lead to delays. Flocking Legless cannot be held responsible for any delays incurred by our carriers.

We also offer Express and Next Day delivery, please see our delivery page for more information.

MY ORDER HAS NOT ARRIVED, WHAT SHOULD I DO?

If you haven't received your order within 5 business days (10 days if international) then please email flockingleglessuk@gmail.com and we'll investigate and get back to you.

Very occasionally, packages do get lost in transit. If this happens we will keep you informed and resolve as quickly as possible.

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Flocking Legless Studio, Winnington Avenue, Northwich, Cheshire, CW8 4EE, United Kingdom

© 2019 by Flocking Legless. Proudly created in the Flocking Legless Studio